Returns & Replacement Policy

Return Window

You can request a return or replacement within 7 days of delivery. Requests made after this window can't be accepted.

Eligibility

To be eligible for a return or replacement, the rug must be:

• Unused: not laid down/walked on beyond a brief inspection.
• Undamaged, in its original condition.

Since natural variation in colour and pattern is an inherent part of a genuine handmade rug, that variation on its own is not treated as a defect. See our Terms & Conditions.

How To Request A Return Or Replacement

1. Go to Order History in your account and open the order.
2. Choose Request Return / Replacement, tell us whether you'd like a return (refund) or a replacement, the reason, and add photos if the issue is a defect or damage.
3. We'll review your request and update its status. You can track it from the same page. If a request is declined, you're welcome to resubmit it with more information.

Who Pays Return Shipping

Who covers return shipping depends on the reason for the return:

• Defective or not as described: we cover the cost. Ship it back using the courier of your choice and we'll reimburse the shipping cost you paid, to your preferred payment method, once the return is confirmed.
• Change of mind or any other reason: return shipping is at your own cost.

Refunds

Once your returned rug is received and inspected, refunds are issued within 7 business days to your original payment method. For a replacement request, we'll dispatch the replacement once your return is confirmed rather than issuing a refund.

Order Cancellation

Every rug is made to order, and weaving or tufting typically begins shortly after payment is confirmed. Because of this, an order cannot be cancelled once production has started. If you need to cancel, email support@bhadohioriginals.com as soon as possible after ordering, since we can only cancel if production hasn't begun yet.

International Orders

The same return window, eligibility conditions, and refund timeline above apply to international orders. As with domestic orders, who covers return shipping depends on whether the issue is a defect (we reimburse you) or a change of mind (at your own cost). Note that for international returns, this cost can include customs/duty charges on the return shipment.